Privacy Policy

1. Introduction

URLoud (“we”, “us”, or “our”) is committed to safeguarding the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

2. Information We Collect

We may collect and process the following personal information:

  • Full name
  • Email address
  • Telephone number
  • Company name
  • Physical and postal address
  • Any other information you provide through our contact forms or correspondence

3. Purpose of Collection

Your personal information is collected for the following purposes:

  • To respond to your enquiries and provide the services you request
  • To communicate with you regarding our services, promotions, or updates
  • To improve our website and services based on your feedback
  • To comply with legal and regulatory obligations

4. Consent

By providing your personal information to us, you consent to the collection, processing, and storage of your information as outlined in this policy. You have the right to withdraw your consent at any time by contacting us at hello@urloud.co.za.

5. Disclosure of Personal Information

We will not disclose your personal information to third parties except:

  • When required by law
  • To service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential
  • With your explicit consent

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to the processing of your personal information
  • Lodge a complaint with the Information Regulator

9. Cookies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us understand user behaviour and improve our services. You can choose to disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

URLoud
Dawnview, Germiston
Johannesburg, South Africa, 1404
Email: hello@urloud.co.za
Phone: +27 79 9767336